• "Working Days" are Mondays - Fridays less holidays.
• Complete orders will be processed and sent to shipping within 24-48 hours.
• Partial orders will be shipped as soon as possible.
• Backorders normally are filled in 1 or 2 weeks.

UPS Regular deliveries are not made on weekends or holidays. Rural areas may need to add 2-3 days for delivery.

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• Order Charge
The following charges will be added to your order where applicable:

1. "Delivery and Handling Charge" based on "Parts Total" of order.
2. "Core Charge." See "Core Charge."
3. Orders shipped within Kansas will be charged the current combined state and local sales tax rate for the delivery address.

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• Delivery & Handling Charge (D & H)

1. Delivery & Handling Charge is a system we have designed to speed processing of your order and to eliminate confusion.
2. This charge covers handling, containers, shipping and insurance.
3. This charge is based on "Order Parts Total," excluding items which ship truck freight. -T parts must ship Truck Freight. All truck freight must be prepaid. Prepaid truck freight in the 48 contiguous United States will be $125.00. This includes shipping, handling and insurance.
4. * After the sell price means Oversized Part. Your order will incur a Charge of $20.00. When ordering multiple oversized parts only one Oversize Part Charge of $20.00 will be applied to your order.

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• Delivery Policies

1. Free delivery on orders over $1000.00 that ship UPS Ground. Below
2. Free delivery on orders over $1000.00 that ship Truck Freight. Below
3. Free delivery orders must be placed at one time. We reserve the right to split shipments.
4. Long Motor Corporation cannot assume responsibility for any interruption of delivery service due to a cause beyond the carrier’s control, including, but not limited to: weather, strikes, lockouts or labor disputes.

Free delivery exceptions:
No free delivery on Orders Outside of 48 Contiguous United States.

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• Air Delivery Charge

1. All orders in the 48 contiguous United States must be received by 1:00 p.m. Central Time, Monday through Friday in order to ship same day (except holidays).
   
   Next Day Air & Second Day Air service is available in the 48 contiguous United States. Air Service delivery is only available upon request. Next Day is guaranteed the next business day. Second Day Air delivery is guaranteed for delivery on the second business day.
   
   Next Day Air Service or Second Day Air deliveries scheduled to deliver between December 12 and December 25 are not guaranteed.
   
   Delivery is not available to APO/FPO addresses, P.O. Box numbers or for -T truck common carrier parts.
   
   
2. Limitations on size and/or weight do apply to some items. If this occurs on your order, you will be contacted prior to shipping for additional charges or shipping method changes.
3. Backorders will be shipped by ground service methods. If backorders are requested to ship air, additional air charges will be applied to the backorder shipment.

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• Canada Orders
Actual transportation charges are prepaid by the customer at time of shipping.

1. Orders must ship complete. Partial shipments will incur additional shipping costs.
2. Payment must be in US funds, not responsible for payments sent through USPS, UPS or other delivery methods. No personal checks.
3. United Parcel Service (UPS) is our preferred shipping carrier. UPS Door-to-Door Service includes brokerage, duty and taxes.
4. United States Postal Service & Truck Freight Shipment. Customer is responsible for the brokerage, duty and taxes, upon receipt of shipment.

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• Core Charges (-Z Parts)
"Core Charges" are charges on items that are remanufactured. The core charge is added to your order and normally assures you will return a unit that can be sent to the manufacturer to be rebuilt. Without the constant inflow of rebuildable units, those items will become unavailable and discontinued. The core charge will be refunded per the policy below.

1. Ship the core back to us postpaid. WE WILL NOT ACCEPT C.O.D.’S. Return postage will not be refunded on the core return.
2. Refunds will be issued only for parts that have been purchased from us. Core returns must include a copy of your packing list showing core charges.
3. For a refund the core must be: rebuildable; complete, no missing pieces, and it must be fully assembled. Cores containing oil or any fluid must be completely drained. Cores returned with excessive oil/fluids, non-rebuildable and unidentified cores will not be refunded and will be disposed of at our discretion. In addition to the above policy, specific core refund requirements are found where the part appears in the catalog.
4. Upon receipt and approval of your core, the core charge will be refunded in the same manner as payment was originally made. Refund process may take 7-10 business days depending on the manufacturer.

14600 W. 107th Street, Lenexa, KS 66215

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• APO/FPO

1. Before placing your order, check to be certain parcels will be accepted and delivered to your APO/FPO location.
2. All APO/FPO shipments will be sent Insured Priority Mail via the U.S. Postal Service. Size limitations apply.
3. All orders will be shipped complete.

No Truck (-T) item can be shipped to APO/FPO location; no exceptions.

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